Do you love transforming complex information into clear, user-friendly content? Are you passionate about helping users get the most out of a platform through well-structured guides and resources? If so, we want you on our team! As a Knowledge Base Content Creator, you’ll be the architect behind our user documentation, ensuring that our knowledge base is accurate, accessible, and up-to-date. Your work will directly enhance user experience, reducing support requests and making our platform easier to navigate.

This is more than just writing—it’s about creating an impact through knowledge!

What You’ll Do:

• Create Engaging Content – Develop clear, concise, and user-friendly guides, FAQs, and articles.
• Maintain & Update Documentation – Keep content accurate and relevant based on user feedback and system updates.
• Enhance User Experience – Use analytics to identify knowledge gaps and create new content accordingly.
• Collaborate with Teams – Work closely with support, product, and technical teams to ensure high-quality documentation.
• Organize Information Effectively – Structure content for easy navigation and searchability.

What We’re Looking For:

• Proven Experience: Background in technical writing, content creation, or knowledge base management.
• Strong Writing Skills: Ability to simplify complex concepts into easy-to-understand documentation.
• Technical Acumen: Familiarity with content management systems and knowledge base tools.
• Language Proficiency: English & Italian (B2 level or higher preferred).
• Analytical Mindset: Ability to use data insights to improve content and address common user challenges.
• User-Centric Approach: A passion for understanding user needs and crafting solutions that enhance their experience.
• Excellent Organization: Ability to manage multiple content pieces and updates efficiently.

Why Join Us?

• On-Site Work – Be part of a vibrant, collaborative office in Tirana.
• Structured Schedule – Monday–Friday (08:30–15:30) & Saturday (08:30–13:30), Sundays Off.
• Professional Growth – Ongoing training and career development opportunities.
• Supportive Onboarding – Get personalized guidance to set you up for success.
• Fair Working Conditions – Enjoy a balanced work environment that values your contributions.
• Competitive Pay – Your expertise deserves to be rewarded.

💡 Ready to make an impact through knowledge? Apply now and be part of a team that empowers users every day! 🚀